Frequently Asked Questions
Everything you need to know about your Connection shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
Connection accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure a lower environmental impact.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.